Terms & Conditions

Effective date: August 13, 2026 · Version: v2026.08

These Terms are a contract between you and ProctR Technologies Inc., a Delaware corporation ("ProctR," "we," "us," or "our"). They govern your use of the ProctR mobile and web applications, our website, and everything we offer through them (together, the "Service").

Please read Section 5 carefully. It explains what ProctR is responsible for and what it is not. Section 23 limits our liability, and Section 25 sets where disputes are resolved.

By creating an account, or by using the Service, you agree to these Terms. If you do not agree, do not use the Service.

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1. Who we are

ProctR is software for running rental property. It helps property owners, the people who manage property for them, and tenants keep leases, payments, records, maintenance, and inspections in one place.

We are a technology provider. We are not a landlord, a property manager, a real-estate broker, a bank, or a law firm. Section 5 explains this in detail.

2. The words we use

Owner — a user who owns, or holds an interest in, a rental property on the Service.

Tenant — a user who rents, or is applying to rent, a property on the Service.

ProctR (the role) — the single accountable party responsible for running a property and serving its tenants. This is a role, not a job title. It may be filled by a hired professional or by an owner managing their own property.

Linked ProctR — a professional property manager or licensed agent who takes on the ProctR role for an owner's property through the Service.

Direct ProctR — an owner who fills the ProctR role for their own property.

Broker — a user affiliated with a real-estate brokerage that supervises one or more Linked ProctRs.

Door — a single rentable unit.

ProctR Direct — the mode where an owner manages their own property.

ProctR Link — the mode where an owner engages a Linked ProctR.

ProctR Agreement — the contract between an owner and a Linked ProctR covering a property. It is between those two parties. We are not a party to it.

Content — anything you upload, enter, or generate through the Service: photos, video, audio, documents, lease terms, messages, and records.

3. Who may use the Service

You must be at least 18 years old and able to enter a binding contract. The Service is offered only in the United States, and payment features work only with U.S. bank accounts and U.S.-issued cards.

You may not use the Service if we have previously terminated your account, or if you are barred from doing so under applicable law.

The Service is not directed to children. We do not knowingly collect information from anyone under 18. See our Privacy Policy.

4. Your account

You are responsible for your account. That means:

• Give us accurate information, and keep it current.
• Keep your credentials private. Anything done through your account is treated as done by you.
• Tell us promptly at support@proctr.app if you believe your account has been accessed without your permission.

You may hold more than one role — an owner can also be a tenant elsewhere. What you can see and do is scoped to the role you are acting in and to the properties and leases you are connected to.

Connections require both sides. Being linked to a property, lease, or portfolio requires a request and an approval. Either side can end a connection going forward, but ending one does not erase records of what already happened.

5. What ProctR is — and is not

This section matters more than any other. Read it.

We are not a party to your lease. Leases are between owners and tenants. We do not draft, review, negotiate, or approve them. We do not verify that a lease complies with the law where the property sits. You bring your own lease; the Service stores its terms as a record so the rest of the product can work from them.

We are not a property manager. When an owner engages a Linked ProctR, the management relationship is between those two people under their ProctR Agreement. We provide the software they use. We do not supervise the manager's work, guarantee their performance, or stand behind their conduct.

We are not a real-estate broker. We do not list property for sale or lease, represent anyone in a transaction, collect commissions, or perform any activity requiring a real-estate license. Users who need a license to do what they do are responsible for holding one and keeping it in good standing.

We are not a bank, money transmitter, or escrow agent. We do not hold your money. Payments are processed by our payment provider, described in Section 9. We do not hold security deposits in trust or escrow — where the law requires a deposit to be held a certain way, that obligation is the landlord's, and the Service's record of a deposit is a record, not a custodial arrangement.

We do not give legal, tax, accounting, or investment advice. Rental property is heavily regulated and the rules differ by state, county, and city. Fair-housing law, security-deposit handling, notice periods, eviction procedure, habitability standards, rent regulation, late-fee limits, and licensing all vary. Templates, prompts, defaults, checklists, and suggestions in the Service are conveniences, not advice, and are not a substitute for a lawyer or an accountant who knows your jurisdiction.

You are responsible for compliance. If you own, manage, or lease property through the Service, you are responsible for following every law that applies to you — including the Fair Housing Act and state and local equivalents. We do not screen your conduct for compliance, and using the Service is not evidence that you complied.

We do not verify users. We do not run background checks, confirm that someone owns the property they added, verify licenses, or vouch for anyone's identity, solvency, or trustworthiness. Our payment provider performs its own identity verification for payout accounts, for its own purposes — that is not an endorsement by us. Use ordinary judgment before entering an agreement with anyone.

6. Direct mode and Link mode

A property operates in one of two modes, and the mode is set per property. One owner may run some doors in Direct and others in Link.

Direct. The owner fills the ProctR role. Rent flows to the owner's payout account, less our processing fee and the payment provider's costs.

Link. The owner engages a Linked ProctR under a ProctR Agreement. That agreement sets the management fee and what the manager does. Rent is split according to it: the manager's fee to the manager, the remainder to the owner, and our share taken from the management fee as described in Section 12.

Switching modes changes how future money is split. It does not change anything already settled.

7. Properties and ownership

When you add a property, you tell us you have the right to do so. A property may have more than one owner, with a split recorded between them. Those splits drive how payouts are divided, so keeping them accurate is your responsibility.

Ownership disputes are between the people claiming ownership. We are not an arbiter of title. If a genuine dispute arises, we may suspend payouts on a property until the parties resolve it or produce an order telling us what to do.

8. Leases

Lease terms you enter — rent, cadence, deposit, dates, parties, late-fee rules — drive invoicing, autopay, and settlement. If they are wrong, the money will be wrong. Check them.

Signatures. The Service supports electronic signature and acknowledgement of lease documents. By signing electronically, you agree that your electronic signature is as legally binding as a handwritten one, and you consent to receive and sign records electronically under the federal E-SIGN Act. You may withdraw that consent by contacting us, though doing so may make parts of the Service unusable. You can request a paper copy of anything you signed. To sign electronically you need a device with a current browser or app version and a working email address.

Sharing. Lease and invoice links can be shared. A signed-in person who is not a party to the lease sees a limited, read-only view. Anyone you send a link to can open that view, so send them carefully.

Late fees. Late-fee rules you configure are yours. State and local law caps or prohibits late fees in some places. Setting a rule in the Service does not make it enforceable, and we do not check it against your local law.

9. Payments

Our payment provider is Stripe. Money movement on the Service runs through Stripe Payments and Stripe Connect. Your use of payment features is also governed by Stripe's terms:

• Anyone receiving money — owners and Linked ProctRs — opens a Stripe connected account and agrees to the Stripe Connected Account Agreement directly with Stripe. Stripe performs identity verification for that account and may request documents. Stripe decides whether to approve, restrict, or close it. We cannot override that.
• Anyone paying is set up as a Stripe customer.

We never see your full card or bank numbers. Payment details go to Stripe directly. We keep only a token that lets us reference the method, plus display details like the brand, last four digits, expiry, and bank name.

Payment timing. ACH bank debits take several business days to clear and can fail after they appear to have succeeded. Card payments settle faster. A payment marked as submitted is not final until it settles.

Failed payments. If a payment fails, we may show you why and let you retry. Failed rent stays owed. Your bank or card issuer may charge you a fee, and your lease may impose a late fee — neither is ours.

Disputes and chargebacks. If you dispute a payment with your bank or card issuer, Stripe's dispute process applies, and funds may be pulled back from whoever received them, along with a dispute fee. If a chargeback claws back money already paid out, the recipient owes that amount back, and we may recover it from future payouts. Rent disputes belong between the landlord and the tenant. Do not use a chargeback in place of resolving a lease disagreement.

Refunds. We do not issue refunds of rent. Rent is money between a tenant and a landlord — if it needs to be returned, the landlord returns it. Our own fees are described in Section 12.

Taxes. You are responsible for your own taxes. Rental income is generally taxable, and our payment provider may issue tax forms where required. We do not compute, withhold, or file your taxes.

10. Autopay

Autopay is a standing authorization from a tenant to charge a chosen payment method for rent on a specific lease.

When you set it up you see the exact authorization text and agree to it. We record which version you agreed to, when, and from what device — that record is what we rely on if the authorization is ever questioned.

Your authorization includes:

• The lease and the payment method it is bound to.
• The amount you authorized, plus a tolerance you set for small variations.
• How many days before the due date we may charge. ACH takes days to clear, so charging early is what makes rent land on time.

Autopay will not silently charge you more. If rent rises above what you authorized plus your tolerance, we stop and ask you to approve the new amount.

You can pause or cancel at any time in the app, effective for charges not already in flight. Cancelling autopay does not cancel the rent — you still owe it, and you must pay another way.

If a charge fails in a way you need to fix — insufficient funds, an expired method, a bank needing your confirmation — we park the authorization and tell you what to do. It will not keep retrying on its own.

11. Payouts

Money owed to you is sent to the payout account you connect, after the payment funding it has settled and after the splits and fees in Section 12.

Payouts depend on your connected account being in good standing with our payment provider. If it is missing verification, restricted, or disabled, payouts are held until it is fixed. Where a property has several owners, payouts are divided by the ownership splits on record. Where a property runs in Link mode, they are divided per the ProctR Agreement.

We may delay, hold, or reverse a payout if we reasonably believe it is the result of fraud or error, if a payment funding it is disputed or reversed, if an ownership or agreement dispute is unresolved, or if the law requires it.

12. Our fees

We publish a fee schedule, and it is versioned — when pricing changes, we create a new version rather than editing the old one, so what applied to a past transaction stays visible.

In Direct mode, we charge a flat processing fee on each rent payout.

In Link mode, we take a share of the management fee — our revenue comes out of the manager's fee, not on top of the owner's rent.

Your actual rate may differ from the published one if you have a discount, promotional period, or negotiated terms recorded on your account. Your current rate is visible in the app.

Fees are shown before you commit. We may change them with reasonable advance notice; changes apply going forward, never retroactively. Our payment provider's own costs are separate and may be passed through.

13. Inspections, maintenance, and records

The Service lets you capture inspections with photos, video, and audio, log issues, raise maintenance requests, and track work orders.

These are record-keeping tools. We do not inspect anything, dispatch anyone, verify that work was done, or vouch for a vendor. Whether a property is habitable, whether repairs were adequate, and whether legal notice was given are matters between the parties and their obligations under law and lease.

Move-out and deposit-settlement features help you record deductions and produce a statement. They do not determine what you may lawfully deduct, and they do not satisfy the deposit-return notice or timing rules in your state. Those are yours to meet.

Only record where you have the right to. Recording audio and entering an occupied home are both regulated. Get consent and give notice as the law requires.

14. Communications

By creating an account you agree we may send you messages about your account — payment confirmations, rent reminders, maintenance updates, security notices, and similar. These are part of the Service and are not marketing.

Push notifications can be turned off on your device or in the app. Email for transactional messages is part of the Service; marketing email can be unsubscribed from. Text messages, where we offer them, require your separate consent, may incur message and data rates from your carrier, and can be stopped by replying STOP.

You must keep a working email address on your account. Notices we send there count as delivered.

15. Your Content

You keep ownership of your Content. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and adapt it — solely to operate, secure, and improve the Service, and to share it with the people you have connected to on the Service. This licence lasts as long as we need it for those purposes and to keep records the law requires us to keep.

You are responsible for having the right to upload what you upload, and for making sure it does not infringe anyone's rights or expose personal information you had no business sharing.

We may remove Content that violates these Terms or the law, but we are not obliged to monitor or review it.

16. Acceptable use

Do not:

• Break the law, or use the Service to help anyone else break it.
• Discriminate against anyone in violation of fair-housing law.
• Impersonate anyone, or claim a role, ownership, licence, or authority you do not have.
• Enter false lease, ownership, financial, or identity information.
• Use the Service to launder money, evade sanctions, or move funds for a purpose other than the property arrangement it describes.
• Harass, threaten, or abuse another user.
• Access data you were not granted access to, probe or interfere with our systems, or work around access controls, rate limits, or authentication.
• Scrape or bulk-extract data from the Service.
• Reverse-engineer, decompile, or attempt to extract our source code, except where the law says you may.
• Copy, resell, sublicense, or white-label the Service.
• Upload malware, or anything designed to disrupt the Service.

We may investigate, and suspend or terminate accounts, for conduct we reasonably believe breaks these rules.

17. Our intellectual property

The Service, the ProctR name and logos, and everything in the software belong to us or our licensors. These Terms grant you a limited, personal, non-transferable, revocable licence to use the Service as intended — nothing more. Rights not expressly granted are reserved.

Feedback you send us, we may use freely and without obligation.

18. Third-party services

The Service depends on other companies — payment processing, hosting, messaging, analytics, maps, error monitoring. They have their own terms and privacy practices. We choose them carefully, but we do not control them and are not responsible for their acts or outages. Our Privacy Policy lists who they are and what they receive.

The Service may link to third-party sites. We do not endorse them and are not responsible for them.

19. Availability and changes

We work to keep the Service running, but we do not promise it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, and we may need to take it down for maintenance.

Mobile app versions. We may require a minimum app version to keep using the Service. Some releases contain security or correctness fixes we cannot support older clients through. If you do not update, parts of the Service may stop working.

Connectivity, device, carrier, and data charges are yours — including roaming.

20. Suspension and termination

You may stop using the Service at any time and may request account deletion in the app.

We may suspend or terminate your access if you breach these Terms, if we are required to by law, if we reasonably suspect fraud or a risk to other users, or if we discontinue the Service.

What survives. Termination does not erase what already happened. We retain financial records, lease records, agreements, and payment history as the law requires and as the other parties to those records need. Money owed at termination is still owed, and payouts owed to you are still paid, subject to Section 11. Sections 5, 9, 12, 15, 17, and 21 through 26 survive.

Account deletion is described in our Privacy Policy, including what we keep and why.

21. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that data will be accurate — much of it is entered by users, and we do not verify it.

We are not responsible for the conduct of other users, on or off the Service. Your dealings with owners, tenants, managers, brokers, and vendors are between you and them.

Some states do not allow certain disclaimers, so parts of this section may not apply to you.

22. Indemnification

You agree to indemnify and hold harmless ProctR Technologies Inc., its officers, directors, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Service, your Content, your breach of these Terms or the law, your lease or ProctR Agreement, or a dispute between you and another user.

23. Limitation of liability

To the fullest extent the law allows:

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost rent, or loss of goodwill — whether or not we were told such damages were possible.

Our total liability for all claims relating to the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limits apply regardless of the legal theory, and even if a remedy fails of its essential purpose. They reflect the allocation of risk between us and are part of the basis of our agreement.

Nothing here limits liability that cannot be limited by law — including our own fraud, or death or personal injury caused by our negligence. Some states do not allow certain limitations, so parts of this section may not apply to you.

24. Force majeure

We are not liable for failures caused by events beyond our reasonable control — including outages at our payment processor, hosting provider, or a bank; natural disasters; power or network failures; labour disputes; war; civil unrest; or government action.

25. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and you and we each consent to the personal jurisdiction of those courts and waive any objection to venue there.

Before filing, please contact us at support@proctr.app and give us 30 days to try to resolve it. Most problems can be sorted out this way.

Nothing here prevents either of us from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information, and nothing prevents you from bringing a qualifying claim in small-claims court.

This section does not apply to disputes between you and another user, or to landlord-tenant matters, which are governed by the law of the place the property sits and heard where that law provides.

26. General

Entire agreement. These Terms, our Privacy Policy, and any terms you accept for a specific feature (such as the autopay authorization) are the whole agreement between us on this subject.

Changes. We may update these Terms. If a change is material, we will give reasonable notice — in the app, by email, or both — before it takes effect. Continuing to use the Service after that means you accept the change. If you do not, stop using the Service and close your account.

Severability. If a provision is unenforceable, the rest stays in force and the unenforceable part is narrowed to what is enforceable.

No waiver. Not enforcing a provision once does not waive it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries. Except as stated, these Terms create no rights for anyone other than you and us.

Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between you and us.

27. Contact

ProctR Technologies Inc.

• Email: support@proctr.app
• Web: https://www.proctr.io