Delete your ProctR account

You can delete your ProctR account yourself, from inside the app. If you cannot sign in, you can ask us to do it for you by email.

Please read What deletion does today below before you start. ProctR deactivates your account and keeps the underlying records — it is not a full erasure of everything we hold, and we would rather tell you that up front than let you find out afterward.

Delete your account in the app

Sign in to the ProctR app.
Open the menu and tap User Settings (tapping your profile photo at the top of the menu goes to the same place).
On the Profile settings screen, open the Settings tab.
Under Account, tap Delete Account.
If your account has open items that block deletion, the app lists each one with a way to resolve it. Clear them, then tap Re-check. See Before you delete below.
When nothing is blocking, type DELETE in the confirmation box and tap Delete my account.

Deletion takes effect immediately, and it cannot be undone.

If you cannot sign in

Email support@proctr.app from the email address on the account, with the subject "Account deletion request".

Send it from the account's own address if you can — we verify identity through the account before acting, and that is the fastest way to do it. If you no longer have access to that address, write from any address and tell us the email, phone number, or property the account is connected to, and we will work out how to verify you.

We respond within 45 days, and usually much sooner. The same open-item rules apply: if your account still has an active lease, an unpaid invoice, or a payout in flight, we will tell you what has to be settled first.

What deletion does today

What is removed or disabled

Sign-in access is permanently disabled. You can no longer sign in or act on the platform.
Your profile stops being visible to other users, and your profile photo stops being shown.
Pending access requests are withdrawn — the invitations you sent and the ones sent to you.
Join links you issued are revoked, so nobody can use them afterward.
Autopay is cancelled, and your saved payment methods and payout accounts are archived.
Active platform agreements with ProctR are terminated.

What we keep

We retain your financial history, lease records, signed agreements, and payment authorizations. Those records are shared with other people — your landlord, your tenant, your ProctR — and they are subject to tax, ACH, and landlord-tenant retention requirements. We cannot unilaterally erase a lease your landlord also relies on, or payment records our tax obligations require.

So deleting your account closes your access to ProctR. It does not erase every record that has your name on it, and we do not describe it as if it did.

Sections 8 and 9 of our Privacy Policy set out exactly what is retained and for how long. If you want to know specifically what we hold about you, email support@proctr.app.

Before you delete

Deletion is blocked while your account has open obligations to someone else. The app checks for these before it lets you confirm, and lists any it finds. They are:

You are an active tenant on a lease.
You still own a property — transfer or remove your ownership first.
You are the active ProctR on a management agreement.
You have a payment in progress.
A past payment has an unresolved exception.
You have an unpaid invoice you are solely responsible for.
You have a payout still being disbursed.
You have an open settlement claim.
You have a security deposit settlement in progress.

Settle outstanding balances and payouts first.

Deleting your account does not cancel a lease, forgive rent, or end a ProctR Agreement. Those are agreements with other people, and ending one is a separate conversation with them — not something account deletion does for you.

Questions

Email support@proctr.app and a person will answer.